RevX CRM
Manage the subscriber population by addressing their billing inquiries, service related issues, or refunds while empowering the call center representative to cross-sell additional services or offer other upgrades.
The RevX CRM module assists call center staff in resolving customer billing or service acquisition questions immediately over the phone. The RevX CRM application does not overlap or replace your organization’s existing Customer Relationship Management (CRM) System. Rather, the RevX CRM product specifically addresses service and billing related matters with your subscribers.
FEATURE SPOTLIGHT
- Subscriber Correspondence Logging - note important conversations or events on subscriber accounts to document subscriber contact.
- Subscriber Maintenance - perform a variety of maintenance functions on behalf of a subscriber when they elect to call versus self-manage their account over the web.
- Billing Information - subscribers may need to update billing information. Should they choose to call the service center as opposed to self-manage the CSR can perform these updates on their behalf.
- User Maintenance - a subscriber can create one or more users within their account. The most common example of this is a household or SMB.
- Password Reset - subscribers may need to request a password reset in the event they don't know their secret answer response.
- Subscriber Suspension/Re-activation - in the event of non-payment or failed credit card processing, a subscriber account can be automatically or manually suspended. If the RevX Provisioning engine is resident then all services will also be disabled to ensure the subscriber can no longer utilize their services.
- Search Technology - the RevX CRM application contains an advanced search technology which provides full-text index searching.
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