Delivering the perfect order requires a comprehensive end-to-end order management workflow, designed to federate the various components in your service chain to work in unison with one another. Many organizations struggle to move beyond the traditional barriers of service activation and continue to rely on manual processing. This manual approach causes serious delays in the order fulfillment process and is labor intensive. The bottom line --"Provisioning is critical for real time fulfillment, managing costs and enhancing your customers’ experience".
The role of provisioning in the order fulfillment process is to ensure instant access to services through automation, some would say business process orchestration, thus creating a:
- Predictable end user experience
- Reduction in costs to activate
- Increase in customer retention
The ability to process unpredictable high volumes of orders and send out service activation requests in real time and in a specific sequence based on rules and policies is a critical operating requirement for any business.
Demand by customers, suppliers, and partners has positioned provisioning at the epicenter of order fulfillment which is why RevX incorporates a fully integrated provisioning module within its billing platform.
RevX Provisioning provides cross-platform automated service activation and de-activation, user registration, and adding new services to subscriber accounts after signup. Additionally, the RevX Provisioning module provides for activation of just about anything - a user, a phone, an email inbox, a Set-top-box, a Smart Card, etc.
The RevX Provisioning workflow is unique in that it allows for multiple discrete business activities to be organized into a cross-platform sequence of events resulting in an "all-or-none" or "all-or-some" business process which spans multiple data center applications, servers, and operating systems.
This functionality eliminates some of the pressing business and financial problems in a service provider's fulfillment processes. These include process inefficiencies that result in:
- Operating costs: Inefficiencies in the overall sales and provisioning processes, such as manual processing, inability to cross sell services or order fallout - all lead to higher operating costs.
- Time to revenue: Manual processing increases order fallout and delays service delivery resulting in longer order-to-cash cycles and time to revenue.
- Lost opportunities: Order process errors that lead to inaccurate provisioning of services, excessive delays or poor service, increase the likelihood that a customer will change service providers.
- Revenue leakage: Synchronizing the order management process including upgrades, downgrades and suspension of services will eliminate the possibility of revenue leakage and increase operating profits.
Typically, a service provider's order management process encompasses three different business functions: sales, provisioning and customer care. These functions are often served by different systems – leading to inefficiencies in the operating process. RevX manages the entire process ensuring a seamless workflow, synchronized systems and interoperability throughout your eco-system.
If your business lacks on-demand order management capabilities or your back office system is too rigid to accommodate your customer requirements, we’d like to provide the solution to help you grow your business.
Click HERE to contact a RevX Sales Representative for a demo!