RevX for Service Providers

What is a Service-Driven Economy?

The Internet keeps evolving at an astounding pace. New services coupled with new end-user devices and the tremendous investment in wireless and mobile technologies allow users to access services anywhere anytime. This presents a great opportunity for service providers. The world is rapidly moving towards a service driven economy and the Internet is fueling that growth.

Common Types of Service Providers and e-service offerings

As new services are introduced internal and third party service providers need to take advantage of the sophisticated personalization options available. This sophistication leads to more complex service management and billing requirements.

Facts:

• The average number of services per user will increase dramatically.
  
• Services will have numerous personalization options.
  
• The number of pricing options will increase accordingly with bundled offerings of multiple services.
  
• Innovative promotions and discounts will constantly be developed to attract and retain customers.
  
• The ease of online selection and configuration of new services will be a differentiator.
  
• The number of users to manage will grow exponentially as the mass market accepts new services.
  

Investing in the right business software infrastructure allows service providers to take advantage of evolving market opportunities.

The importance of investing in a billing solution

A sophisticated billing system is the enabler for introducing new services and pursuing new revenue opportunities. When marketing wants to introduce a new service, billing issues should not impact a launch schedule.

Modern billing systems address a spectrum of customer acquisition, billing and support functions including online registration, service provisioning (activating the service and configuring it for a specific user), usage metering, online account access, customer care, service definition and creation, the ability to define pricing plans and bundled service offerings, and track the success of individual services.

A platform that offers these integrated components allows you to:

• Increase revenue by introducing new services quickly.
  
• Accelerate the time to market and time to revenue.
  
• Capture incremental revenue streams by cross-selling and up-selling services.
  
• Reduce operating costs by automating business processes, including registration, billing operations, financial reporting and service management.
  
• Improve customer service with online account access, a consistent view of the customer and real-time service activation.
  
• Personalize services for each customer.

Selecting the right billing infrastructure has a direct impact on managing costs and profitability.

What types of E-services are available today?

There are an increasing number of services being offered over the Internet and as wireless and broadband technologies continue to expand into our personal and business lives a host of new services become available.

Examples of e-services:

• IP voice and related services
  
• Online communities offering information and services
  
• Web based education
  
• Music, movies and videos online
  
• Video streaming
  
• Social networking
  
• Infotainment
  
• Interactive Games
  
• Newsletters, brokerage services, financial information
  
• Internet access (dial-up, DSL, wireless, cable)
  
• Document Management
  
• Email, chat, instant messenger, video conferencing
  
• Electronic marketplaces
  
• Software delivered as a service
  
• Healthcare services and monitoring
  
• News, weather and more…
  

Click HERE to contact a RevX Sales Representative for more information!