FAQ

Questions, answered

The things connected-product companies ask before launching on RevX, from onboarding and carriers to data ownership, pricing, and security. Don't see yours? Ask us directly.

Getting started

What it takes to launch, and how much of it lands on your team.

How long does it take to launch?

It depends on where you start. With IoT Activate, our fully managed fast start, many providers are live with their first connected product in under 7 days, because the connectivity, billing, payments, and self-service are already built and configured for you. A full white-label deployment on the IoT Operations Platform takes 30-60 days, is scaled to your carriers, integrations, and catalog. Tell us your launch date and we'll tell you honestly whether it's achievable.

How much work is this for my team?

Far less than building it yourself. The hard parts, rating engines, carrier integrations, telecom tax, PCI compliance, dunning, and self-service, are already built and running in production. RevX runs the order-to-cash operation so your team can stay focused on the product. With IoT Activate in particular, there's no back office to hire and no systems to integrate before you can start selling.

Do I need to be a telecom or billing expert?

No. RevX exists so you don't have to be. We bring the connectivity and billing expertise, an enterprise-grade rating and billing engine, payments, and compliance — with managed wireless services or integration across 150+ carriers worldwide — so you can launch and grow a connected service without becoming a telecom company.

What's the difference between IoT Activate and the IoT Operations Platform?

IoT Activate is a fully managed fast start with a low entry cost, ideal for early-stage companies launching their first connected product quickly. The IoT Operations Platform is the full operation under your own brand, with your carrier contracts, your service catalog, your portal, and API access. They run on the same underlying platform, so you can start managed and grow into the full platform later. See the products page for a side-by-side comparison.

What kinds of products and industries does RevX support?

Any cellular-connected product with a subscriber base behind it. RevX customers span security and access systems, payment terminals, trail and field cameras, asset tracking, and dozens of other categories. If your product connects over cellular and you bill customers for the service, RevX is built for it.

Is there a minimum number of devices to get started?

No. RevX is built for businesses that grow large pools of subscribers over time, and that includes the early days when the pool is small. Whether you're launching with a handful of devices or already managing thousands, RevX is designed to start where you are and scale as you grow.

What kind of support do I get?

You get a team that knows connectivity and billing, not just a ticket queue. RevX supports you from onboarding through ongoing operations, and with IoT Activate the platform itself is fully managed, so much of the day-to-day operational load sits with RevX rather than your team. For details on support levels and response times for your deployment, ask us.

Connectivity & carriers

How RevX handles the network side, and what happens to contracts you already have.

Which carriers does RevX support?

RevX is integrated with more than 150 carriers worldwide, including Verizon, AT&T, T-Mobile, Vodafone, KDDI Americas, Aeris, and TELE2, and offers a wide range of data plans across them. Coverage spans 5G, LTE, and satellite connectivity.

Can I bring my own carrier contracts?

Yes. Use RevX's data plans, bring your own carrier contracts, or run both. Providers with existing agreements can keep them while still using RevX plans for new markets or products, all managed and billed through one platform.

What connectivity does RevX manage?

RevX manages SIMs, devices, carrier services, and rate plans across multiple carriers and MVNOs from a single interface, automating activations, suspensions, plan changes, usage monitoring, threshold alerts, and reconciliation of active devices against billable accounts.

Can I migrate devices already deployed in the field?

Yes. RevX manages existing devices and connectivity, so you can bring a deployed fleet onto the platform and manage it alongside new activations. The right migration path depends on your current carriers, SIMs, and how your devices are provisioned, so tell us what you have in the field and we'll map the cleanest way to bring it onto RevX.

How is RevX different from a connectivity provider like Hologram or Simetry?

If you are evaluating RevX as an alternative to a connectivity-only provider such as Hologram or Simetry, the difference is scope. Those tools focus on the SIM and the network: connectivity, data plans, and usage. RevX manages the SIM and connectivity too, across 150+ carriers, but adds the entire commercial operation on top: subscription and usage billing, a carrier-grade rating engine, payment processing and collections, taxes and compliance, and a branded self-service portal for your end customers. In other words, connectivity providers keep your devices online; RevX turns those connected devices into a billed, recurring-revenue subscription business, without you stitching a billing system to a connectivity vendor yourself.

Billing, pricing & payments

How you price, bill, and get paid, and how flexibly you can package it.

What pricing models does RevX support?

Recurring subscriptions, usage-based billing, tiered and volumetric pricing, bundles, percentage/revenue-share, and custom models. If you can define the unit of measure, RevX can rate and bill it, connectivity, software, devices, applications, or managed services, on a single consolidated invoice. See the monetization page for detail.

How does RevX handle payments and collections?

RevX automates recurring and one-time payment collection through integrated payment gateways, handling credit cards, ACH/bank drafts, retries, dunning, refunds, reversals, write-offs, and automatic suspension for nonpayment. Payment processing is PCI compliant.

Can I bill through resellers or a channel?

Yes. RevX supports downstream billing: you can bundle and sell through your reseller channel while the recurring billing relationship stays yours. RevX invoices the end customer under your brand (or theirs), no matter which reseller made the sale, so you keep the recurring revenue and the customer relationship across the whole channel.

Can RevX handle billing, tax, and collections on my behalf?

Yes. With the fully managed model, RevX runs the order-to-cash operation for you, invoicing, taxation, payment processing, retries, dunning, and collections, so you can focus on the product rather than the back office. The exact division of responsibility (including whether RevX acts as merchant of record for your situation) depends on your setup, so ask us and we'll confirm what applies to you.

Do I pay for inactive or suspended devices?

RevX supports activation, suspension, and reactivation so you only run, and bill, the services you need. How inactive or suspended devices factor into your costs depends on your plan and carrier arrangement, so tell us your expected mix of active and dormant devices and we'll walk you through exactly how it's handled.

Does RevX support prepaid and top-up plans?

Yes. Alongside recurring subscriptions and usage-based billing, RevX supports prepaid models, so your customers can pay up front for a data package and top off or upgrade before they reach their limit, all through the branded self-service portal.

Can I bill for my software or application alongside connectivity?

Yes. RevX bills connectivity, software, devices, applications, and managed services, together or separately, on one consolidated invoice. You can monetize a platform or application subscription in the same bill as the data service, or price them independently, whatever fits your model.

Can RevX help me control or reduce data costs?

RevX gives you the usage visibility and reporting to see how data is consumed across your fleet, monitor against thresholds, and reconcile carrier charges to what you bill, so you can spot inefficiencies and right-size plans. Combined with access to a wide range of carrier data plans, that visibility helps you manage cost as you scale. For a look at optimizing your specific plan mix, talk to us.

Your brand, data & ownership

Who the customer belongs to, and whose brand they see.

Whose brand do my customers see?

Yours. RevX runs quietly behind the scenes. With the IoT Operations Platform, the portal, domain, invoices, and messaging are fully white-labeled to your brand, so the experience, the invoice, and the relationship all belong to you.

Who owns the customer relationship and data?

You do. RevX is the platform underneath your business, not a party between you and your customers. You keep the recurring revenue, the customer relationship, and your data. If you'd like specifics on data handling and portability for your situation, ask us and we'll walk you through it.

Can customers manage their own accounts?

Yes. RevX includes a branded self-service portal where your customers can purchase services, activate SIMs, manage devices and subscriptions, monitor usage, view invoices, update payment information, and pay, reducing support load while keeping the experience under your brand.

Scaling, migration & security

Growing without starting over, and the trust and compliance basics.

What happens when I outgrow where I started?

You move up, you don't start over. IoT Activate and the IoT Operations Platform run on the same underlying system, so moving up is a simple migration, not a rebuild. Your subscribers, billing history, and configuration come with you.

Will RevX scale as my subscriber base grows?

That's what it's built for. RevX is designed for businesses managing large, growing pools of subscribers, where the thousandth subscriber should cost what the tenth did. Automation absorbs the volume so you can grow without adding headcount or operational complexity; scaling to thousands or millions of customers with ease.

Is RevX secure and compliant?

RevX is an enterprise-class, secure platform. Payment processing is PCI compliant, and the platform supports CPNI compliance for customer data. For a detailed review of security and compliance for your requirements, contact us and we'll provide the specifics.

Does RevX integrate with my existing systems?

Yes. RevX connects with carriers, MVNOs, payment providers, cloud platforms, applications, and enterprise systems, and offers APIs so you can drive RevX from your existing UI and systems. It's built to automate provisioning, order-to-cash, usage collection, and other operational workflows across your stack.

Still have a question?

Tell us what you're building and what you need to know. We'll give you a straight answer, and show you the timeline, the cost, and how little is left for your team to do.